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Our store is not just a place to shop, it is a place where dreams of green oases and manicured gardens come true. We offer you a wide variety of plants, seeds, gardening tools and everything you may need to create a unique and cozy garden. Our products are suitable for both experienced gardeners and beginners, because everyone deserves the opportunity to create their own paradise on earth.
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hedgey - User Privacy & Security Policy

Introduction

Welcome to the privacy policy of hedgey. This detailed policy explains how your personal information is collected, used, stored, and safeguarded when you visit and interact with our online store. At hedgey, we are committed to protecting your privacy and ensuring that your rights as a data subject are respected. We recognize the importance of safeguarding personal data and, in compliance with applicable prevailing data protection laws and regulations, including the United Kingdom Data Protection Act 2018 and the principles of the General Data Protection Regulation (GDPR) as applied domestically, we provide you with clear information on our privacy practices. This policy applies to all visitors, users, and other individuals (collectively “users”) who avail themselves of our online services.

This policy was last updated on 13-01-2025. We encourage you to review this privacy policy periodically to remain informed about how we are protecting your personal information. Your use of our website signifies your acceptance of the practices described herein.

Information We Collect

To provide you with an optimal shopping experience and support our business operations, we collect various types of information, including:

  • Personal Identification Information: This includes your name, postal address, email address, telephone number (+44 16-519-479-28), and other similar contact details that you voluntarily provide when creating an account, placing an order, or contacting us for support.
  • Payment Information: When transactions are processed, we collect relevant payment details to fulfill your orders and manage financial transactions securely. These details are processed through secure payment gateways and are not stored on our servers.
  • Usage Data: We automatically collect information on how you access and navigate through our online store. This includes information about your browser type and version, device information, IP addresses, pages visited, referring URLs, and time spent on the pages.
  • Cookies and Tracking Data: To enhance your browsing experience, we use cookies and similar tracking technologies. These tools help us remember your preferences and measure the performance of our website to offer content best suited to your interests.
  • Communication Data: We collect any information you provide when communicating directly with us such as inquiries, feedback, or support requests.

Every piece of information collected is handled in strict compliance with data protection principles, ensuring transparency, fairness, and security.

Purpose of Data Collection

The personal information we collect is used for various purposes, including but not limited to:

  • Order Processing and Fulfillment: To manage orders, process payments, perform shipping, and communicate updates regarding the status of your order.
  • Customer Support and Communication: To process inquiries, provide support, and offer personalized services.
  • Marketing and Promotional Efforts: To notify you about special offers, new products, or improvements in our services. Where permitted by applicable law, you may opt out of marketing communications at any time.
  • Improvement of Services: To analyze website usage and improve functionality, as well as to tailor the user experience across devices and browsers.
  • Compliance and Legal Obligations: To adhere to effective legal and regulatory requirements, including taxation and record-keeping rules.

All data is processed with a focus on minimizing its usage to strictly what is necessary to achieve these specific purposes.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the data and the reason it was collected. Once the purpose of processing is fulfilled or if you request deletion, your personal data will be removed from our active systems and, where applicable, archived or anonymized in accordance with legal obligations.

Data Security

We take the security of your data very seriously. We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes the use of industry-standard encryption, secure servers, and access controls. While no method of transmission or storage is 100% secure, we continually strive to maintain a high standard of data security and ensure that your personal information is processed safely and securely.

In the event of a data breach, we will notify affected users in accordance with applicable legal requirements and take prompt measures to mitigate any potential harm.

Your Rights and Data Subject Requests

Under the applicable data protection laws, you have several rights regarding your personal data. These rights include, but are not limited to:

  • Right of Access: You have the right to request access to the personal data we hold about you. Upon request, we will provide you with a copy of your personal data in a commonly used electronic format.
  • Right to Rectification: Should you find any inaccuracies in your personal data, you have the right to request their correction or completion.
  • Right to Erasure: You may request the deletion of your personal data when it is no longer necessary in relation to the purposes for which it was collected or if you withdraw your consent. Please note that some data may need to be retained to comply with mandatory legal obligations.
  • Right to Restrict Processing: In certain circumstances, you have the right to request the restriction of processing of your personal data.
  • Right to Object: You have the right to object to the processing of your personal data, particularly in cases where processing is based on our legitimate interests.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

To exercise any of these rights, please contact us using the contact information provided later in this document. Upon request, we may require additional information to confirm your identity before we can process your request.

Third-Party Disclosures and Integrations

We may share your personal data with trusted third parties that perform services on our behalf, such as payment processing, order fulfillment, email communication, and website analytics. These third parties are contractually obligated to adhere to strict confidentiality and data protection standards and are prohibited from using your personal data for any purposes other than those specified by hedgey.

Additionally, certain third-party service providers may place cookies or other tracking technologies on your device in order to offer or analyze advertising. Such third parties are subject to their own privacy policies, and we encourage you to review these policies to understand their practices and your rights.

Cross-Border Data Transfer

Your personal data may be transferred to and maintained on servers located outside of your country of residence. In doing so, we take appropriate measures to safeguard your data in alignment with applicable data protection laws. Such measures may include entering into data processing agreements and ensuring that any transfer of data complies with prevailing legal frameworks for secure cross-border data transfers.

Changes to This Privacy Policy

We reserve the right to modify or update this privacy policy at any time in order to reflect changes in our practices or relevant laws. When significant updates are made, we will notify you by revising the “last updated” date provided at the top of this policy. We encourage you to review this privacy policy regularly to stay informed about how we are protecting your information.

Your continued use of our website after any modifications signifies your acceptance of the updated policy.

Contact Information

Should you have any questions or concerns regarding this privacy policy, or if you wish to exercise any of your rights as a data subject, please contact us through the following means:

  • Telephone: +44 16-519-479-28
  • Email: [email protected]
  • Mailing Address: 26 Oakfield Terrace Road Plymouth United Kingdom

Final Remarks

At hedgey, we are committed to ensuring the highest level of protection for your personal data while providing exemplary online shopping services. Our comprehensive privacy practices are designed to be both transparent and robust, ensuring that you can confidently enjoy the conveniences of our digital platform. We thank you for placing your trust in us and assure you that protecting your information remains a top priority in all our operations.

This privacy policy is a living document that will evolve as new guidelines and technological advancements emerge. We appreciate your support and encourage you to reach out to us if you have any questions or suggestions regarding our data practices. Your privacy is paramount, and we are determined to uphold the standards required under applicable data protection laws.

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